Salary: $50,000.00 to $100,000.00 /year
SUMMARY The Service Technician is responsible for performing vehicle repair and maintenance work as assigned, in accordance with dealer and manufacturer standards. He/She also, will oversee the work of any apprentice technician assigned to him/her.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Receives repair orders (RO’s) from the dispatcher and takes vehicle to the work stall area. Completes a thorough inspection of vehicle, fills out the inspection sheet and takes the written estimate to the Service Advisor. Determines the cause of any malfunction; uses function test or test drive as necessary. Provides a written estimate for labor and parts. Provides a diagnostic estimate if necessary. Performs requested labor operations using recommended procedures, tools, and equipment in accordance with dealership and manufacturer standards. Examines the vehicle to determine if additional safety or service work is required. Orders and obtains parts according to dealership procedures. Documents work performed as well as applicable technical information. Advises the Service Advisor immediately of any addition needed work, if the work outlined is not needed, or if repairs cannot be completed within the time promised. Cleans all parts that have been worked on and keeps vehicles clean. Saves and tags all parts replaced if the job is under warranty or if requested by the customer. Road tests all repaired vehicles, keeping in mind that customer vehicles may not be used for personal errands. Makes sure the vehicle is “fixed right the first time.” Supervises the work of any apprentice technicians as assigned. Attends all manufacturer sponsored training classes. keeps abreast of factory technical bulletins. Keeps shop work areas neat and clean at all times. Maintains and accounts for all tools and equipment at all times. Returns tools to proper storage areas after repairs are completed. Understands and complys with all federal, state, and local regulations, such as those governing the disposal of hazardous wastes. Operates all equipment in a safe manner. Uses proper tools. Obeys all department safety rules. May perform other duties as assigned.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Associate’s degree (A. A.) or equivalent from two-year technical school and three to five years of related experience; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, managers, and other employees of the organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid Indiana Driver’s license and a good driving record.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a physically demanding position. While performing the duties of this job, the employee is regularly required to stand six to eight hours per shift, use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to talk or hear. The employee must frequently lift and/or move up to 75-100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and vibration. The employee is frequently exposed to outside weather conditions exhaust fumes, paint, and other hazardous and nonhazardous materials. The noise level in the work environment is usually loud.
- Medical, Dental, Vision and Life Insurance;
- 401(k) with Company Match;
- Paid Vacation;
- Paid Holidays;
- Service Department closed most holidays.