Indianapolis, IN
Salary: $14.00 /hour

Pro Talent Group is searching for an experienced and reliable Call Center Representativefor a large client of ours on the north east side of Indianapolis to start immediately!

  • Position:Call Center Representative
  • Location:96th Street near Fishers
  • Shift:Will work an 8 hour shift between 8 am and 8 pm
  • Pay:Starting at $14/hr

Job Description: Call Center Representative

Our Background Services Group is looking for customer service focused individuals to fill the role of Call Center Representative. Must be a detail-oriented individual with strong written and verbal communication skills, able to utilize dual computer monitors with intermediate computer skills, and 40-50 WPM typing speed.

Primary Responsibilities: Call Center Representative

  • Work directly with the lead to ensure that tasks are completed in a timely manner;
  • Answer client questions accurately and within a timely manner;
  • Act as the first point of contact for our clients using professional and courteous tone at all times;
  • Research incomplete documentation and lab results received by calling customers, labs, and/or collection sites to obtain the data, and locate collection sites in our database for customers as requested;
  • Talk with customers/vendors by phone and/or email;
  • Work with specific company data entry;
  • Provide additional research and follow up for issues that require assistance from additional departments;
  • Assist with special projects as needed;
  • Adhere to department deadlines, and assist teammates in meeting these goals.

Education Requirements: Call Center Representative

  • High School graduation/GED (Some College/Degree a Plus);
  • Must be skilled in Microsoft Office (Outlook, Word and Excel).

Experience Required: Call Center Representative

  • 1-2 years of Customer Service
  • Desired Experience:
  • 3 Years Experience In A Call Center Environment