Case Study
Scaling a workforce
with demand
The challenge
A leading e-commerce company known for natural and organic products saw demand skyrocket during the COVID-19 crisis. Their workforce needs didn’t just increase, they multiplied, and they needed reliable people fast without lowering their hiring standards.
The solution
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Built a multi-state sourcing plan anchored in three MSIL locations: Batesville, Indiana; Reno, Nevada; and Pennsylvania
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Centralized sourcing and oversight while tapping regional talent pools for faster hiring
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Kept teams on site at all times to support staff, managers, and day-to-day operations
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Layered in a Management Service Provider (MSP) and Vendor Management Software (VMS) for tracking and visibility
Results
75% Fewer customer rejections
3 Months
Consecutive zero defects
Removed
from controlled shipping status
When standards are challenged, the answer isn’t more oversight, it’s a better system.